Yesterday we reported about an Uber driver who got suspended because he refused to drop a customer at their destination. The said customer, Devu Sukumar had also posted the same on her social media page. After getting in touch with Devu, we had also spoken with General Manager, of Uber in Kerala, Nitin Nair who said appropriate action will be taken in this regard and suspended the driver in question.
Her husband tried to convince him that their house is located within their serviceable area, is what the post read. It went on to say how the driver argued with them, while they made it clear to them that they wouldn’t be paying him extra. On reaching Pappanamcode junction, he stopped the car and asked them to get out, even as they tried to make him understand the difficulty in traveling with a baby, five bags and two women in the dead of the night. Eventually, they had no option but to walk
Today, we got in touch with the driver, Rajesh, who told us his version of the events. According to the driver, he had already indicated to the family that their house isn’t within the limits and that he will not go beyond Papanamcode junction. He even suggested that they cancel the booking and book another Uber if this wasn’t fine with them.